• Change Manager for Call Centre Operations environment
• Global organisation, high profile company
• Immediate start, interview and start next week!

Operational Change Manager (Phone-Banking)  - 12 month contract
 
My client is an AustralianBank and they are looking for experienced Change Manager to join their team for a 12 month contract to manage their change analyst team and support all change activities which impact the phone banking operations.

Within the role you will be responsible for the following:

• Managing all change activities with a view to increased customer satisfaction levels
• Managing 3 Change Analysts and giving daily support
• Stakeholder management and updates regarding progress and reporting
• Effective relationship building with Technology, Operations and stakeholders  (across various international regions)
• Managing all documentation, tracking, reporting, monitoring of change processes
• Ensuring all Change members are working to policy, procedures at all times
• Ensuring Change strategy is communicated to all relevant teams and working closely with phone-banking operations to ensure initiatives and marketing campaigns are prepared for
• Organising forums and engagements on a regular basis to ensure preparation for all change activities
• Knowledge of customer satisfaction and customer improvement focus within a phone-banking operational environment

Key Skills and Experience required for the role:

• Strong understanding of Banking products
• Exceptional experience of Operational and business operations
• Significant Change Management experience within Banking Operational capacity
• Management of teams and strong communication and management skills of Matrix teams
• Senior level stakeholder management with ability to communicate at senior level and across functional, technology and O& T teams
• Ability to communicate changes and advisory skills
• Diplomatic approach to disagreements, and ability to provide better business solutions 

This is a high profile position which requires a strong understanding of Operational change within consumer Banking (Phone-banking exp ideal) and is a business critical role.

For more information you can contact Lynsey Chan at Bluefin Resources quoting job reference number or alternatively, apply online below.