The organisation is a leading marketing and distribution company listed on the ASX! The organisation has a true commitment to its employees at every level which include regular briefings and an emphasis on training programs which has reinforced the core values of the company.

As a Service Level Manager, your responsibilities will include the following:
- Providing best practice to all IT users Service Level Management
- Review and develop IT Service Catalogue; Develop SLA's with business pillars; respond to and manage business escalations and co-ordinate the recovery of critical outages. Change Control
- Coordination and communication to the business and identify incidents resulted due to change implemented. Identification of Major Incidents and major incident escalation.
- Problem identification and facilitation of resolution process.
- Evaluate existing IT service processes and recommend necessary changes for continuous improvement.

To be considered for this role, you must have a strong mix of the following key skills:
1-3 Years experience First class Analyzing and reporting skills using either Excel or Crystal Reports. Experience working in a similar environment or a senior help desk role. An outstanding ability to communicate and build relationships with major areas of the business very quickly. The ability to be on call 24x7. A broad understanding of the IT world eg Networks, Applications, Databases etc.

This role is URGENT so if you have a strong mix of the above skills, APPLY NOW for an immediate response! Please quote Job Reference SYDCCR23377 when applying for this role.