Level 1 Service Desk Officer to provide phone support, imaging and deployment of PC's/laptops and IOS devices via Intune.

Allstaff Australia are seeking applications from experienced Customer Support Officers for a role with a North Brisbane Council for a 6 month contract.

Specific Responsibilities:

• Monitor and process routine incoming help desk requests and provide phone support
• Provide administrative support to council's information technology systems
• Understanding of networking including but not limited to switches, routers, patching, DHCP and VPN
• Imaging and deployment of PC's/laptops and IOS devices via Intune
• Provide after-hours remote and on-site assistance through the mandatory participation in the on-call roster

Work experience and skills:

• Demonstrated relevant experience in a similar role
• Demonstrated computer literacy not limited to Windows OS, Microsoft Office, Citrix, Active Directory, Apple OS and Microsoft Exchange
• Understanding of Information Technology Infrastructure Library (ITIL) principles and practices
• Well developed people and relationship skills with the demonstrated ability to work in a team environment
• Excellent time management skills

Essential qualifications:
Certificate II in Information Technology or relevant field
Current C class driver's licence

APPLY ONLINE NOW!
Note: ONLY shortlisted candidates will be contacted - please only apply for the role if you meet the essential experience, skills and qualifications.

The successful applicant will be subject to a National Police Check.