Thinking about your next career move? LIFX offers a rare opportunity to work on the next generation of engaging IoT products, tackle exciting challenges across hardware, software and customer experiences, work with the world’s biggest technology brands and have your work touch the lives of millions.

LIFX has a diverse and collaborative team that spans the globe. We offer a competitive salary, great working conditions, wonderful offices as well as the opportunity to work with one of IoT's leading brands. We value the work-life balance of our team-members and offer flexible working conditions to meet your needs.

About The Role

The primary responsibility of this role will be to manage all back-end operations and processes of the 5 global ecommerce sites, ensuring the efficient and effective running of the platforms. Working closely with internal teams, this also includes front-end content management and back-end infrastructure, compliance, security and payment gateway management as required.

Reporting directly to the Ecommerce director, this role will also be involved in the delivery in time and quality of key digital projects, from global and local campaigns scoping and execution to new features, marketplaces and services. This includes working directly with external service providers, and internally with cross-departmental teams to create and implement digital strategy across multiple platforms.

In addition they will be responsible for:

• Managing and monitoring online order fulfilment standards
• Responding to store queries via email and chat as required
• Overseeing merchandising and content management processes and critical path to ensure product is online. This will also include supporting new product launches, pre-sales and end-of-life product functions.
• Leading projects of optimisation of site performance to deliver upon sales and customer satisfaction targets.
• Building relevant and consistent best-in-class customer journeys and user experiences across all online touchpoints, informed by analytical Insights and aligned to the digital and product roadmaps

Requirements

The successful candidate will have 5+ years in a digital / ecommerce environment in which they have managed and developed website/digital assets in an ecommerce/transactional environment. In addition they will possess:

Skills & Expertise

• CMS Experience—Knowledge of Shopify CMS is preferred, but experience with any major CMS will assume transferable skills.
• Supply Chain—A strong background in managing supply chain and operational projects is essential
• Project Management—Strong ability to translate ideas into tangible projects, Agile project management experience is desirable.
• Technical Analyst—Strong technical and analytical abilities
• Data Driven—Data driven problem solving skills, with an analytical mindset
• CX—A good understanding of web design and customer experience, and the ability to use insights to direct improvements.
• Exposure to IoT products would also be preferred

Benefits

• LIFX has a diverse and collaborative team that spans the globe. We offer a competitive salary, great working conditions, wonderful offices as well as the opportunity to work with one of IoT's leading brands. We value the work-life balance of our team-members and offer flexible working conditions to meet your needs.

• Flexible working conditions and the opportunity to work at one of Australia’s leading startups, in an energetic environment alongside a passionate team, collaborating with the leading brands in technology on one of the most exciting product families in the smart home revolution.
• We actively work on creating a safe, inclusive environment free from discrimination
• A fast paced and progressive environment where everyone has regular interaction with teammates and LIFX partners from all over the world
• LIFX is the world’s favourite Wi-Fi smart light. Dive into millions of vibrant colours and personalise your home to suit your mood, music or even your style. LIFX partners with the leading consumer electronics brands for seamless connectivity with iOS, Android, Google, Nest, Amazon Alexa, Samsung, Logitech, IFTTT and many more.

Who should apply?

We care deeply about diversity and inclusion at LIFX, and welcome applicants of all types, and from all backgrounds. If you think you have the skills and experience needed for this role then we'd like to hear from you.