Helpdesk Analyst to join an exciting Technology firm, join an experienced and technical team of seven, supporting the company's clients and systems.

Join a fun, smart and collaborative team of Seven and be responsible for fielding important technical helpdesk calls (between 20-40 per day).

You'l be solving Corporate customer issues with the company’s systems and networks,
A great opportunity to get experience with cloud hosted technology & software systems.
Work in a Technology / Cloud First Co, a fantastic opportunity for you to become hands on with PC troubleshooting, Microsoft Windows, Active Directory, Jira, Firewall (Fortigate), AWS Technologies in an ITIL Environment.

The Role

• Identify and resolve requests for technical assistance via phone and remote support tools, in an effective and timely manner.
• Active directory password tickets and more complex system deep dives.
• Analyse, identify, diagnose, and troubleshoot user desktop technical issues.
• Perform desktop and server administration, configurations, software installations, upgrades, maintenance, and backups.
• Perform basic administration tasks (such as password resets, account creations/deletions) as defined in the specific customer configuration work rules.
• Document all service desk interactions in JIRA a popular Atlassian tool.
• Access to extensive technical documents and knowledge base.
• Identify and escalate more complex problems or urgent situations to Senior team members.

You

• Excellent telephone manner.
• Help desk / Customer Service experience and passion - Enjoy helping!
• Knowledge of Windows 7, 8 and 10, along with Office 365.
• Active Directory experience creating and removing accounts, resetting passwords.
• Knowledge of using Microsoft Office with emphasis on MS Word, MS Excel and MS PowerPoint.
• Basic understanding of PC hardware set-up and configuration.
• Learn the ITIL approach to IT service management.
• Critical thinking.
• Confident - ie Someone who will try to resolve the problem but also who is willing to ask for help when required.
• Friendly.
• Helpful.
• TEAM PLAYER!

Don't miss out on the best Technical Service Desk role in Sydney!
HIT APPLY!!