Responsible for the day-to-day resolution of incidents/requests and logging of all calls into the IT Service Management call logging system.

Client Details

The client works in professional services.

Description

• Providing day-to-day IT Service Desk support services to the internal staff of Deloitte Australia
• Ensuring all incidents are recorded immediately into the IT Service Management call logging system, including all relevant actions and information, with emphasis on accuracy and detail
• Monitor calls received via our web portal to ensure that the calls are actioned and contain all necessary information
• Monitor the IT Australia mailbox to ensure all email inquiries are logged and actioned in the IT Service Management call logging system
• Monitor Live Chat ensuring all chats are responded to promptly and corresponding tickets in the IT Service Management call logging system are actioned.

Profile

• Tertiary qualification in relevant field or equivalent industry experience is desirable
• ITIL Certification is desirable
• Demonstrated experience in a corporate Support/Service Desk environment
• Must have excellent verbal and written communication skills
• Must have excellent customer service & people skills
• Knowledge of, and experience with most of the following software, systems and environments:
  o Networking Technology concepts
  o IT Service Management call logging systems
  o PC & Notebook Technology concepts (Dell/Lenovo)
  o Windows 7 Standard Operating Environment (SOE)
  o Email Services – MS Outlook 2010

Job Offer

Only shortlisted candidates will be contacted. Working Holiday Visa's are encouraged to apply.

To apply online please click the 'Apply' button below. For a confidential discussion about this role please contact Aoife Turley on +61 3 8640 3124