The Company

Our client is a respected MSP, currently looking for an experienced Help Desk Analyst for an initial short-term engagement with the possibility of extension.

The Role

• Providing user support and solutions over the phone and via e-mail.
• Support clients within all SLA's timings and maintain communication throughout the entire process of incident management.
• Creating, tracking and escalating tickets using ticketing systems.
• Rollout and installation of various Windows software.
• Extensive User Account Management utilising Active Directory.
• Account management of office 365 users.

Your Skills & Experience

• Minimum 2 years' experience working for an MSP in a phone-based support role within a fast-paced IT environment.
• Experience installing and configuring Windows OS.
• Good working knowledge of networking systems and Internet protocols with the ability to troubleshoot connectivity issues.
• Attention to detail and solid ability to follow instructions.
• Experience supporting Microsoft desktop operating systems in an Active Directory environment
• Experience with IT support ticketing systems (ConnectWise preferred)
• Excellent telephone communication skills.
• Any IT related certifications will be highly regarded.

Candidates must have short-term/immediate availability

What's on offer?

• Fast-paced, dynamic workplace where no two days are ever the same.
• A rare chance to grow your skill set and gain further MSP experience.
• A supportive work environment.

Apply Today

Please send your resume by clicking on the apply button.

Robert Half Ltd is committed to equal opportunity and we value diversity at our company. We do not discriminate on the basis of categories protected under local law.