Secureworks is a global leader in intelligence-driven information security solutions. We help organisations confidently pursue business goals in a digitally-connected world. Consistently recognised by industry analysts and readers’ polls, we are one of the best in the world at understanding and anticipating threat behavior. We see 250 billion events every day across 4400 clients in more than 55 countries, and our solutions work across all the layers of a client’s security environment, including 330 different vendor technologies.

Join a talented, dedicated, and diverse team of researchers, analysts, engineers, consultants and business professionals who are focused 100% on protecting our clients from cyber threats. We seek out the brightest minds and empower our teams with the tools and support they need to fight the bad guys and maintain our company’s leadership in the cyber security industry.

Uniquely positioned to adapt as the industry evolves, we are also proud to be part of the Dell Technologies family. We enjoy competitive compensation and benefits packages, and reward and recognise our employees for exceptional results. A constant focus on continued learning and growth keeps our team members engaged and excited about “what’s next.” We offer flexible work options when available, and emphasise the importance of work-life balance. We know that when our people are rewarded, recognised, and rejuvenated, we win as a team.

Role Overview

The Secureworks Senior Project Manager role is located within our Managed Security Services (MSS) business, and has high visibility and significant responsibility for the deployment of our managed security services to new and existing Secureworks customers. The Senior Project Manager is responsible for providing end-to-end cross-discipline leadership throughout the MSS Service Deployment lifecycle, and coordinating with various groups within the MSS business unit to ensure on-time and successful project deployments with a high degree of customer satisfaction, in accordance with Secureworks defined deployment processes. The Senior Project Manager manages each aspect of the service deployment project including project initiation, solution design, provisioning, service activation and transition to ongoing service delivery. The deployments that the senior advisor manages are large scale with significant tactical, financial or strategic implications for Secureworks.

Essential Duties & Responsibilities

• Manage multiple customer deployments simultaneously, juggling activities and priorities accordingly
• Provide revenue-related projections on an ongoing basis based on varying degrees of completion of the deployments
• Facilitate decision making with customer stakeholders, balancing the needs of different constituencies and facilitating consensus in the customer’s organisation
• Identify, prioritise, mitigate, manage and resolve project issues, constraints, dependencies and risks in conjunction with the customer
• Define and manage critical success factors in conjunction with the customer
• Communicate ongoing status and issues to the customer and escalate critical conditions to internal Secureworks management
• Create and manage overall project plans for customer deployments
• Coordinate and manage project schedules, meetings, and other related project activities
• Proactively ensure successful completion of all owned implementation related projects
• Be a champion and key contributor for the continuous improvement of PM best practices, using innovative ideas to increase effectiveness and efficiency of the Deployment team
• Seek out continuous education around the technical and procedural components of the various MSS services in order to better serve the customer and guide them through the deployment
• Mentor and maintain a training curriculum for effective and efficient on-boarding of new colleagues
• Exemplify excellent Customer service delivery by ensuring all Customer needs are being addressed and regular communication and feedback is occurring
• Support Secureworks sales, contracts and billing, and Secure Operation Center (SOC) teams by completing project, service, and process related requests

Knowledge, Skills, & Abilities

• Ability to learn the defined implementation process and execute accordingly
• Ability to manage time and balance priorities in order to progress through concurrent projects
• Ability to work independently or as part of a collaborative team
• Possesses a vested interest in the success of assigned projects
• Strong familiarity with project planning concepts
• High-level proficiency with MS Excel, Word, Outlook, and Project
• Easily adapt to various applications and tools utilised by the Deployment team

Education and Experience

• PMP or PMI certified
• Min. Bachelor’s degree from 4-year college/university
• 5 years+ project management experience
• Excellent written, verbal communication skills
• Strong MS Excel, Word, PowerPoint, MS Project skills

Benefits

We offer highly competitive salaries, bonus programs, world-class benefits, and unparalleled growth and development opportunities — all to create a compelling and rewarding work environment.

If you can keep groundbreaking projects on track, this is your opportunity to develop with Dell.
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