MNF Group is one of Asia-Pacific's fastest growing technology companies. Listed on the ASX since 2006, and twice winner of the Forbes Asia-Pacific "Best under a Billion" award.

We are looking for Service Delivery & Assurance Consultants for our team at Telcoinabox. Reporting to the Customer Assurance Operations Manager - AUS, you will be working in a help desk environment, responsible for supporting both service providers and end customers in resolving their technical issues.

Responsibilities:

• Assisting customers over the phone to trouble-shoot faults, manage service difficulties and offer telephone, technical support across a range of products; NBN, Hosted Voice, ISDN, Ethernet PSTN and ADSL services
• Ensure customer needs are recorded and followed up via phone, tickets and email
• Liaise with internal and external stakeholders, including carriers and internal network engineers to resolve customer issues.

Essential:

• Extremely good customer service and experience in remotely supporting customers with complex issues.
• Preferred Telco or IT technical support experience that demonstrates a technical aptitude and problem-solving orientation
• A demonstrated sense of ownership, accountability and the ability to problem solve is essential
• Excellent written and verbal communication skills

We offer:

MNF supports our team to bring their best self to work and at the same time achieve their personal, family and relationship goals. Staff benefits include:

• A flexible work culture - tailored to individual needs and job requirements
• Innovative learning and development opportunities
• We support diversity with initiatives such as our generous parental leave policy for mum's, dads, wellness and prayer rooms
• New offices complete with Kitchen, bar, climbing wall, computer games, fuseball, and regular social events

Apply by clicking the "Apply Now" button