The Opportunity

• On behalf of our client, with a prominent software company., we invite candidates the opportunity to work as a Support Analyst.
• As a Support Analyst you will be the first point of contact for stakeholders seeking assistance and assisting with any new enquiries that come through
• Maintaining and upgrading existing systems as required
• Designing new computer systems and frameworks
• Troubleshooting technical issues

The Role

• Provide exceptional customer service in person, via phone and email as appropriate
• Resolve help desk issues including troubleshooting hardware and software issues
• Perform user administration duties
• Logging and processing support calls
• Installing and configuring computer hardware, software, systems, networks, printers and scanners
• Planning and undertaking scheduled maintenance upgrades

Your Experience, Key Attributes & Selection Criteria

• 5 years’ experience or more is preferred
• Bachelor’s degree or higher is preferred. Recognised Industry Qualifications may be considered in lieu of formal qualifications
• Easily Interprets specifications
• Good problem-solving skills
• Skilled in building technical designs and flow charts
• Experience in building, maintaining and modifying websites and relevant web applications
• Constructs technical specifications from a business functional model
• Knowledgeable in tests and writes technical documentation
• Team player

Registration Instructions

• Genuine applications of interest must apply by clicking the 'Apply' button within this webpage;
• You are NOT required to also email your application. Applications that are emailed to us will NOT be considered as we manage the recruitment selection process within our software;
• It is critical that you meet the essential selection criteria as incomplete applications will not be considered.

Equal Employment Opportunity

• We are proud to be an Equal Opportunity Agency, and only align ourselves with clients that share the same principles.
• We do not discriminate against applicants based on gender, race, sexual orientation, religion, colour, age, national origin, disability or any other status or condition protected by applicable law;
• We encourage people of all experiences, talents and cultures to apply/register for this role.

Contact

• As we collaborate with our clients throughout the recruitment process, we ask that you kindly refrain from contacting our offices seeking any updates regarding the status of your application.
• You can be assured we will contact you as soon as we have some meaningful information about your application to provide you with.
• Unfortunately, we are only able to contact short-listed applicants.
• All applications for registration must be made online by following the ‘Apply’ button within this webpage.