Keypath Education is an international education services company transforming the tertiary education experience in Australia. Our vision is to be Australia's foremost provider of marketing, enrolment management and learning design services to universities and we are on track to achieve this.

Join a fast-paced, results-driven team that does not believe in maintaining the status quo. We welcome unconventional ideas and inventive minds that want to make a difference in students’ lives.

It's an exciting time to join us.

The Systems Administrator’s role will involve the installation, operation, monitoring and maintenance of all internal company systems. This individual will operate and maintain highly-secure, high-performance and robust environments, as well as, manage the provision of 24x7 support for Production systems. This individual reports to the Manager, IT Infrastructure and Security based in the US headquarters and will also have a local liaison in the AU office. This individual will be part of a team responsible for all corporate information systems including meeting availability, security, privacy, and performance requirements including support of custom-developed and third-party packaged software, hardware, network, storage, and virtualization in a growing global infrastructure.

• Design, build, maintain, and monitor corporate computer & network systems.
• Deploy and maintain IT asset management including hardware/software procurement through local Managed Services Provider.
• Evaluate and recommend new technologies, as needed.
• Provide basic end-user training on Keypath core technologies.
• Manage day-to-day Tier 1/Tier 2 server operations and Help Desk requests.
• Perform configuration, administration and support of custom-developed and third-party packaged software including but not limited to Office 365, MSFT Dynamics CRM and Genesys Purecloud.
• Implement IT Infrastructure initiatives and enhancements using best practice guidelines.
• Management and maintenance of backup and recovery plans and processes.
• Supervise the local Managed Services Provider ensuring SLA metrics are consistently met.

Education: Minimum of a bachelor’s degree or 5 years of equivalent work experience.

Experience:

• 5+ years’ experience in operational, maintenance, monitoring, and development of company LAN/WLAN/WAN, including server hardware, operating systems and network administration tools.
• 5+ years’ experience networking, Windows, web servers, virtualization, cloud computing, capacity planning, security, and problem solving.
• 5+ years’ experience with Microsoft servers and desktop environments, including Windows 2012/2016 and Active Directory/Azure Active Directory.
• 3+ years’ experience with Office 365 administration.
• 2+ years’ experience with networking hardware (i.e. Cisco Meraki, Juniper).
• Proficient with Microsoft Office Suite including Outlook, Word, Excel, PowerPoint, Skype and Teams.
• Experience with Microsoft Dynamics CRM a plus.
• Experience with Genesys/PureCloud or other hosted contact center solutions a plus.
• Experience with VMware vSphere a plus.
• Basic understanding of ITIL (Information Technology Infrastructure Library).

Special Requirements Specific to Job:

• Work effectively in a fast-paced environment and adapt to changing priorities.
• Excellent time-management skills.
• Contribute to a fun-at-work and creative team culture.
• Think logically and be able to articulate thoughts in a clear, concise manner.
• Take ownership of assignments and see it through to completion.
• Know when to ask questions or ask for help.
• Quickly learn and adapt when dealing with unfamiliar systems and applications.
• Be able to communicate clearly and effectively with managers and co-workers.
• Be willing to go the extra mile to get the job done, including occasional overtime.

Preferred Qualifications:

• An understanding of the Higher Education and Post-Secondary Education sector, including working for a Higher Education Institution.

Why join us?

Aside from the great perks of a great office space and central CBD location, free breakfast and fruit, discounted health and fitness memberships, and investment in our people's own learning and development, it's our culture that really makes Keypath Education unique. We truly put our people first – our employees and our students.

Our mantra is "Be Bold and Do Meaningful Work". We seek out unique challenges. We move fast by choice. We push ourselves to be lifelong learners and demand the best from one another. It's what defines Keypath – and we wouldn't have it any other way

Note: The above statements outline describe the nature and level of work performed by individuals assigned to this position and are not intended to be an exhaustive list of all responsibilities and skills required. All employees may be required to occasionally perform duties outside of their normal responsibilities as needed.

Keypath Education is an equal opportunity employer that does not discriminate against applicants or employees and ensures equal employment opportunity for all persons regardless of their race, creed, color, religion, sex, sexual orientation, pregnancy, national origin, age, marital status, disability, citizenship, military or veterans’ status, or any other classifications protected by applicable federal, state or local laws. Keypath’s equal opportunity policy applies to all terms and conditions of employment, including but not limited to recruiting, hiring, training, promotion, job benefits, pay and dismissal.