• Join a World-leader in CRM Technology - Regular Fortune 100 Best Place to Work
• Sydney CBD Location
• Desktop Support in a mid to large size enterprise environment.

Who's the company and what are they looking for?

This is one of the leading providers of CRM Technology in the world and routinely rank at the top of 'Best Places to Work'. They are continuing to grow rapidly in the APAC region through targeted marketing plans for each sub-region and working in conjunction with various partners.

They are looking for a Technical Analyst to support their staff in Sydney and other remote offices in Australia. In this role, you will be primarily responsible for provisioning Laptops/desktops & mobile phones and support walk-ups in Sydney for their employees and maintain in-depth knowledge of all desktop systems and technologies in use.

Responsibilities:
· Respond promptly to escalations for technical support.
· Install, configure and troubleshoot hardware including laptops, workstations and mobile devices.
· Support Security Standards (anti-virus/anti-spam/firewall/patching)
· Work with Help desk, Provisioning, Infrastructure Operations, Systems Engineering, IT NOC, Security and other teams to identify and resolve escalations and outages
· Own IT projects and drive project deliverables for the team
· Drive quality and adherence to best practices within the team, including delegating low complexity work to the Helpdesk

Minimum Qualifications:
· BA/BS Degree
· Excellent verbal and written skills
· Strong team player with service-oriented attitude and customer focus
· Strong research and problem-solving abilities are required
· Current knowledge of PC, Mac and mobile devices (iPhone/iPad, etc.), hardware/software and general technology trends
· Must be a go-getter who thrives on working in a fast-paced environment

Preferred Experience:
· Knowledge of User Management in Active Directory.
· Experience working with MACs.
· Experience with imaging platforms (e.g.. WDS, Casper, DEP).
· Knowledge of desktop security (anti-virus/anti-spam/firewall/patching/two-factor authentication)

Role: 201628