Leading Australian Financial Services organisation requires a Level 1 /2 Technical Support Analysts for there Sydney CBD office.

The role of the Technical Support Analyst is to provide C-Level support via phone, email and face to face. You will be responsible for responding to initial requests and resolving if possible.

On a daily basis your responsibilities will include:

• Providing Level 1 / 2 technical support via phone, face to face to C – level suite in a timely, efficient and professional manner.
• Responding to a wide range of software and hardware issues, in-house systems, products and services queries.
• Quickly identifying and troubleshooting issues including Microsoft application, web, email, computer networking issues in a timely fashion.
• Logging faults via ITIL ticketing system.
• Take on average of 10 - 20 calls per day.

To be successful in this role you will have:

• Good exposure in a similar IT help desk position.
• Supported C –level suite in the past
• ITIL Certifications - Desirable.
• Solid customer service skills and troubleshooting experience.
• Have worked with O365
• Exposure to Bloomberg - Highly Desirable.
• Excellent verbal and written communication skills.
• Good time management skills.
• Clear, concise and polite phone manner.

An excellent salary is on offer for the successful candidate.

Public transport is 1 – 2 minute walk away.

Please call Patrick Egan @ Randstad Technologies on 02 8298 3868 or just hit the apply button below.

At Randstad, we are passionate about providing equal employment opportunities and embracing diversity to the benefit of all. We actively encourage applications from any background.

It is required be resident in the country

skills

Technical Support Specialist - Sydney CBD

qualification

Good exposure in a similar IT help desk position.
Supported C –level suite in the past
ITIL Certifications - Desirable.

responsibilities

Providing Level 1 / 2 technical support via phone, face to face to C – level suite in a timely, efficient and professional manner.
Responding to a wide range of software and hardware issues, in-house systems, products and services queries.

educational requirements

Associate Degree/Diploma